Airtel Virtual TV customers on Monday have been frustrated via being proven a carrier message containing a solution code. The message that incorporated a grievance quantity and a solution code emerged randomly at the TV displays of more than a few Airtel Virtual TV consumers. A number of affected customers posted messages on social media complaining about the problem. One by one, some Airtel Virtual TV customers spotted a unexpected exchange in subscriber main points in their direct-to-home (DTH) connections. The customers complained that their buyer ID and registered cellular quantity were given modified with none prior conversation. Airtel said the problem on its Twitter fortify web page.
Consumer experiences on Twitter suggested that the problem exists since round 8pm on Monday. A couple of customers discussed that they noticed a display screen appearing a random grievance quantity and a solution code. The display screen with the grievance quantity and determination code when a consumer recordsdata a grievance to the operator. Then again, the affected customers said that they have been proven the display screen for no reason why — with out elevating any explicit grievance. Some customers additionally spotted that the shopper care helpline quantity used to be additionally now not reachable.
@airtelindia why Airtel Dth doing self supplement and Self get to the bottom of of my setup field. Buyer care now not responding.
— Sanjeev Saxena (@Sanjeev16906671) February 3, 2020
The reliable Bharti Airtel India Twitter account whilst acknowledging the problem said that the pop-up message used to be because of a “technical glitch.” Then again, it did not supply any longer information about the issue.
Along with the solution code message, a number of Airtel Digital TV customers spotted that their subscriber main points together with the client ID and registered cellular quantity were given all at once modified.
@airtelindia – I am watching a unusual factor on my #AirtelDTH. At the buyer main points on my TV, I see a special buyer ID and a cellular no. mapped to my account. The beneath buyer ID # 3032264119 & cellular no do NOT belong to me. My Buyer ID is: 3027838616. Kindly rectify pic.twitter.com/YLcAi1UnMo
— Sourav Basu ???????? (@sourav_basu) February 3, 2020
Units 360 used to be in a position to make sure the life of the random solution code message and mirror the exchange in subscriber main points. Additionally, an e mail question despatched to Airtel in quest of readability at the subject did not elicit a reaction on the time of submitting this tale.